Community Manager

Feb 6, 2019 | 0 comments

Community Manager

IAMTHECODE is an African led global movement designed to mobilise government, private sector, and investors to advance STEAMED (science, technology, engineering, arts, mathematics, entrepreneurship, arts and design) Education. Our goal is to empower 1 million women and girls globally to become coders by 2030 and to align with the United Nations 2030 agenda. iamtheCODE is looking for a digital-savvy Community Manager to take control of our online voice and build brand awareness and loyalty. The Community Manager will be responsible for aligning all company communications, PR, social media, and marketing content to create a strong brand identity. You will be the first point of contact for online fans and followers, thus developing an intimate relationship with the online community. Reporting directly to the CEO, his/her main responsibilities are to implement the online communication strategy and manage engagement and interactivity with its audience, and fostering community spirit.

To be successful in this full time role, you will need to have a deep passion for social media, storytelling, stay abreast of new developments and opportunities in the industry, and be a strategic thinker. You must have an outgoing and empathetic personality, as in-person networking will also be part of the job.

Community Manager Responsibilities:

  • Develop a content plan for iamtheCODE
  • Create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos
  • Engage with online community and respond to comments and requests
  • Analyse web traffic and relevant community metrics
  • Relay community feedback to relevant internal stakeholders
  • Devise and implement community communication initiatives
  • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency
  • Attend networking events or relevant industry workshops
  • Liaise with external agencies or journalists to ensure accurate brand representation
  • Implement the online community strategy, coordinating with stakeholders across the product to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
  • Regularly feedback insights gained from community monitoring into the Marketing and Editorial teams, to help them evolve their strategies in a timely fashion
  • Monitor trends in online community tools, trends and applications.

Community Manager Requirements:

  • A degree in communication, English, journalism, marketing or related field may be required
  • Experience with Facebook, Instagram, LinkedIn, Twitter, and YouTube is essential
  • Knowledge of Hootsuite or similar programs to manage online postings on different platforms
  • Proficient in Google Analytics
  • At least two years’ experience managing social media platforms
  • Strong writing and verbal communication skills
  • Knowledge of marketing trends and techniques
  • Superb time management skills
  • Creative, diplomatic, cool under pressure and fantastic interpersonal skills
  • Strong project management or organisational skills
  • In-depth knowledge and understanding of online community platforms and their respective participants (Forums, Blogs, Photo Uploads, Profiling etc.) and how they can be deployed in different scenarios
  • Knowledge of the Gender Equality and Women and girls issues
  • Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
  • Team player, with the confidence to take the lead and guide other departments when necessary
  • Good technical understanding and can pick up new tools quickly
  • Have a good knowledge of principles of customer service
  • Editorial, Marketing, Customer Service experience, a plus.

Contact:

To apply or recommend someone for this role, email: londonteam@iamthecode.org